Recall Notice March 2024

Dear Valued Customers,

We are reaching out to inform you of a product recall regarding our Dangling Tree Charm. It has come to our attention that some units of this product may contain contaminated metal, posing a potential health risk to our customers. Your safety and satisfaction are our top priorities, and we are taking immediate action to address this issue.

All customers who have ordered the Dangling Tree Charm have been contacted directly via the contact information provided during purchase.

Identifying Affected Products: Please check your purchase against the following criteria:

  • Dangling Tree Charm (as pictured below)

Action Steps: If you have received communication from us regarding this recall, please take the following steps immediately:

  1. Cease Use: Discontinue wearing the Dangling Tree Charm immediately.
  2. Contact Us: Reach out to our customer service team using the contact information provided in the recall notification.
  3. Return Process: Follow the instructions provided by our team for returning the product. We will facilitate a full refund or replacement, including any associated shipping costs.

Further Assistance: If you have any questions or concerns regarding this recall, please do not hesitate to contact our customer service team. We are committed to providing you with the support and assistance you need during this process.

We sincerely apologize for any inconvenience this may cause and appreciate your cooperation in ensuring the safety of our products. Thank you for your understanding and continued support.

Sincerely,

Purely Charms